Quick Answer

If your Evolve hose reel stops retracting or the hose pulls out too far, you likely need to replace the stopper ball or the guidance tooth. Both are inexpensive spare parts you can install at home in minutes.

Know the Difference: Stopper Ball vs. Guidance Tooth

The stopper ball is the stop point that prevents the hose from retracting fully into the casing. Without it, the hose can disappear inside and become unusable. The guidance tooth, on the other hand, keeps the hose aligned as it winds and unwinds. A worn tooth can cause uneven winding or jams.

Both parts are specific to the Evolve Series, so always confirm compatibility before ordering. The guidance tooth comes in a 2-pack, which is handy if you want a spare.

Diagnose Before You Replace

  • Symptom: Hose retracts too far into the casing, or the stopper ball is visibly cracked or missing.
  • Likely cause: The stopper ball is damaged or lost. Without it, there is no stop point for retraction.
  • Corrective action: Replace the stopper ball with the Evolve Series replacement part. Follow the included instructions or a video guide. If the stopper ball looks fine but retraction is still erratic, move to the next diagnosis step.
  • Symptom: Hose winds unevenly, jams, or skips during retraction.
  • Likely cause: The guidance tooth is worn or broken. Check the left side panel; the reel may include a spare tooth.
  • Corrective action: Replace the guidance tooth with the 2-pack replacement. Ensure the tooth is seated correctly before testing. If the problem persists after replacing both parts, stop DIY and contact support—there may be a deeper issue.

Spare Parts That Solve Common Problems

  • Replacement Hose Reel Stopper Ball | Evolve Series: Replacement Stopper Ball for Evolve Series retractable hose reels; becomes the stop point for the hose retracting. If your hose retracts fully into the casing, this small part restores safe, controlled retraction.

    Replacement Hose Reel Stopper Ball | Evolve Series

    Replacement Hose Reel Stopper Ball | Evolve Series

  • Replacement Guidance Tooth | 2 Pack | Evolve Series: Replacement Guidance Tooth (2-pack) for Evolve Series; replaces a damaged or lost tooth that guides the hose. A worn guidance tooth can cause uneven winding; replacing it keeps the hose aligned and prevents jams.

    Replacement Guidance Tooth | 2 Pack | Evolve Series

    Replacement Guidance Tooth | 2 Pack | Evolve Series