Quick Answer

To remold your custom IEMs, use 64 Audio's Remold Tier 4 service: send your IEMs with your Order Number written on the box to the provided address, and follow the steps below to ensure a smooth process.

Why Remold Your Custom IEMs?

Custom IEMs are molded to your ear impressions, but over time your ear canals can change due to weight fluctuations, aging, or other factors. A proper fit is essential for sound isolation and comfort, so remolding restores that custom seal.

Remolding is not the same as a simple tip swap or adjustment; it involves reshaping the acrylic shell to match new ear impressions. This is a specialized service best handled by the manufacturer to preserve the internal components and tuning.

What to Expect from Remold Tier 4

Remold Tier 4 is a comprehensive service that includes taking new ear impressions, remolding the shells, and reconditioning the IEMs. It's ideal when you need a full refit, not just a minor adjustment.

The service requires you to send your IEMs to 64 Audio's facility. The address is provided in the product details, and you must include your Order Number on the box for tracking and processing.

Step-by-Step Remold Process

  1. Get New Ear Impressions: Visit an audiologist to get fresh ear impressions. Ensure they are accurate and taken by a professional who understands IEM fitting. Common mistake: using old or poorly taken impressions that don't reflect your current ear shape. Check the impressions for any air bubbles or gaps before sending them.
  2. Prepare Your IEMs for Shipping: Clean your IEMs gently and place them in a sturdy, protective case. Write your Order Number clearly on the outside of the box. Common mistake: forgetting the Order Number, which can cause your IEMs to be unidentified and delay the process. Double-check that the Order Number is legible and on the correct side of the box.
  3. Ship to 64 Audio's Facility: Send your IEMs and new ear impressions to the address provided in the Remold Tier 4 product details: 64 Audio - RMA, 4510 NE 68th Dr. Suite 102, Vancouver, WA 98661. Use a trackable shipping method. Common mistake: using a non-trackable service, making it impossible to confirm delivery. Save the tracking number and note the expected delivery date.
  4. Wait for Processing and Remolding: After 64 Audio receives your IEMs, they will remold the shells to match the new impressions. This can take several weeks. Common mistake: expecting a quick turnaround; plan for the service time. Contact customer support if you haven't received a confirmation within a week of delivery.
  5. Receive and Test Your Remolded IEMs: Once your IEMs are returned, test the fit and sound. Insert them gently and ensure a snug, comfortable seal. Common mistake: forcing the IEMs in if they feel tight; they should fit smoothly. If the fit isn't perfect, contact 64 Audio immediately to discuss a re-fit.

Product Facts

  • Remold Tier 4: Remold Tier 4 service requires sending your IEMs with your Order Number written on the box to 64 Audio's address in Vancouver, WA. Writing the Order Number on the box ensures your IEMs are correctly matched to your order, preventing delays or mix-ups during processing.

    Remold Tier 4

    Remold Tier 4