Quick Answer

Use 64 Audio Repair Tier 1 to fix sound or damage issues on supported models by sending your IEMs with your order number written on the box. This service includes assessment and repairs, but if your shells are crushed or shattered, contact support first.

Understanding What Repair Tier 1 Covers

Repair Tier 1 is designed for common issues like sound problems or minor damage on specific 64 Audio models. It includes a full sound/damage assessment and the necessary fixes, so you don't need to diagnose the problem yourself.

Before you send your IEMs, check that your model is covered: A2, A2e, V2, A3, A3e, V3, Qi High Fidelity Earplugs, and the Aspire Series. If your model isn't listed, Repair Tier 1 may not be the right choice, and you should contact 64 Audio support for guidance.

When to Contact Support Instead

If your IEMs have crushed or shattered shells, do not send them directly. Reach out to [email protected] first to get instructions. This ensures your device is handled correctly and avoids delays.

How to Send Your IEMs for Repair

  1. Confirm Your Model Is Covered: Check that your IEMs are one of the supported models: A2, A2e, V2, A3, A3e, V3, Qi High Fidelity Earplugs, or Aspire Series. If not, contact support before proceeding. If your model isn't listed, don't send it—ask support first.
  2. Check for Crushed or Shattered Shells: If your shells are crushed or shattered, email [email protected] instead of shipping. This avoids potential handling issues. For shell damage, always contact support first.
  3. Write Your Order Number on the Box: Clearly write your Order Number on the outside of the shipping box. This is required for the repair team to process your request. Double-check the order number is visible before shipping.
  4. Ship to the 64 Audio RMA Address: Send your IEMs to: 64 Audio - RMA, 2811 East Evergreen Blvd, Vancouver, WA 98661. Use a trackable shipping method for peace of mind. Keep your tracking number for reference.
  5. Wait for Assessment and Repair: After receiving your IEMs, the team will perform a sound/damage assessment and complete the fixes covered by Tier 1. You'll be notified once the repair is done. Be patient—assessment and repair take time.

Repair Tier 1 at a Glance

  • Repair Tier 1: Repair Tier 1 includes sound/damage assessment and fixes, and covers models like A2, A2e, V2, A3, A3e, V3, Qi High Fidelity Earplugs, and Aspire Series. You can rely on this service for a broad range of common issues without needing to pinpoint the exact fault yourself.

    Repair Tier 1

    Repair Tier 1