Quick answer
Item customizations are the optional add-ons—such as personalization, extra features, or special finishes—that you select on a product page to make it team-ready. They are priced separately from the base item and must be chosen before checkout.
Why add-ons are priced separately from the base product
The base price covers the standard product. Customization add-ons are handled through a separate hidden product record so the store can apply up-charges without changing the listed base price. This keeps the catalog clean and lets you see exactly what each option costs.
Because of this setup, your cart may show the base item and the customization charge as separate lines. That is normal and does not mean you are being charged twice.
What to confirm before you finalize a custom order
Not every product offers the same add-ons. The available options appear on the product page after you choose size, color, or other base attributes. If an option you expected is missing, it may not be offered for that item—check a different product or contact the store before ordering.
Also confirm quantities and spelling for any personalization. Add-on charges are often per item, so changing the quantity after adding customizations can change the total.
Common questions about item customizations
What exactly counts as an item customization?
Any optional add-on selected on the product page that changes the item or its presentation—such as personalization, special stitching, or extra features. The specific list depends on the product.
Will add-ons change the delivery time?
Customized items often require additional production time. Check the product page or order confirmation for the estimated timeline before you commit. Build extra days into your schedule for team deadlines.
Can I remove a customization after adding it to my cart?
Yes, you can edit or remove add-ons in the cart before checkout. Once the order is placed, changes may not be possible, so review carefully.
Why does my cart show two charges for one item?
The base product and the customization up-charge are listed separately. The total is still the combined price of the item plus the options you selected.
Do all team products offer the same customizations?
No. Options vary by product and may depend on size, color, or material. If you need a specific add-on, verify it on the product page before ordering.
Product facts
-
Item Customizations: This hidden product record powers up-charge pricing for customization options and must remain visible in the online store for checkout to work. If the store hides or disables it, add-on options may not appear or may fail at checkout, so keep it enabled when managing your shop.
Item Customizations