Quick answer
Use the Custom Payment product when you've arranged something special with Zpacks. Enter the dollar amount you want to send in the quantity box, then email Zpacks a reminder describing what the payment is for.
Why the quantity box sets the dollar amount
The Custom Payment listing is built so that the quantity you enter equals the number of US dollars you send. That means a quantity of 25 sends $25, not 25 units of a physical item. This design lets Zpacks accept arbitrary amounts without creating a new product page for every custom arrangement.
Because the price per unit is $0.64 in the catalog, the line total may not match the amount you intend until the quantity is set correctly. Double-check the quantity field before you pay, especially if you're adding to an existing order.
When a shipping fee may appear
A shipping fee can be added automatically at checkout, even for a custom payment. If your payment doesn't require shipping or you're adding to an existing order, Zpacks states it will handle that automatically, so don't try to remove the fee yourself. If the total looks wrong, contact Zpacks before completing the order rather than adjusting the quantity to compensate.
Custom payment FAQ
How do I set the amount I'm paying?
Enter the number of US dollars you want to send in the quantity box on the Custom Payment product page. For example, quantity 40 sends $40. Check the cart total against the amount you agreed on before paying.
What should I write in the follow-up email?
After ordering, email Zpacks a reminder that describes what you paid for, such as the custom item, service, or adjustment you arranged. Include your order number so it can be matched quickly.
Will I be charged shipping on a custom payment?
A shipping fee may be added automatically. If your payment doesn't require shipping or you're adding to an existing order, Zpacks says it will handle that automatically, so no action is needed on your part.
Can I use Custom Payment for a custom order deposit?
Yes, if you've made special arrangements with Zpacks. Enter the deposit amount in the quantity box and describe the custom order in your follow-up email so the payment is applied correctly.
What if the cart total doesn't match what I expected?
Don't change the quantity to force a match. Contact Zpacks with your order details and the amount you intended to send so the difference can be resolved before or after checkout.
Product facts
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Custom Payment: The Custom Payment product lets you enter the number of US dollars you wish to send in the quantity box. You control the payment amount directly, so there's no need to wait for a separate invoice link.
Custom Payment