Quick Answer

To clean your Away Large Flex, use mild soap and water for the polycarbonate shell, a soft brush for zippers and wheels, and isopropyl alcohol for stubborn scuffs. Avoid harsh chemicals and machine washing.

Why Regular Maintenance Matters for The Large Flex

The Large Flex is a checked suitcase built for trips of two weeks or more. Its expandable zipper adds 1.75 inches of space, but that also means more crevices where dirt can collect. Regular cleaning prevents grime from wearing down the zipper and keeps the polycarbonate shell glossy.

Away uses polycarbonate for its hard-side shells — a lightweight, impact-resistant material. While it's durable, abrasive cleaners or rough scrubbing can leave micro-scratches that dull the finish. Gentle care preserves both looks and resale value.

Common Issues and Their Causes

Scuffs and black marks on light-colored shells are normal from baggage handling. They're usually superficial and come from rubber or plastic contact, not scratches. Dirt buildup in zipper tracks can cause sticking or skipping. Wheel hair or debris wrap can reduce rolling smoothness.

The expandable zipper on the Flex model is a moving part that needs occasional lubrication. If you force it when jammed, you risk breaking the teeth or the zipper pull.

Diagnosis and Solution Guide

  • Symptom: Scuffs or black marks on the shell: Likely cause: Contact with rubber conveyor belts or other luggage. Corrective action: Wipe with a microfiber cloth dampened with mild soap and water. For stubborn marks, apply a small amount of isopropyl alcohol to a cloth and rub gently. Stop if the mark is a scratch (you'll feel a groove) — that cannot be removed. If the mark is a scratch, skip cleaning and accept it as normal wear.
  • Symptom: Zipper feels sticky or hard to pull: Likely cause: Dirt or lint caught in the zipper teeth. Corrective action: Use a soft toothbrush to clean the zipper track, then apply a thin layer of zipper lubricant (or beeswax) along the teeth. Open and close the zipper a few times to distribute. Stop if the zipper is misaligned or teeth are bent — that needs professional repair. If teeth are bent, do not force the zipper; contact Away customer service.
  • Symptom: Wheels are noisy or not rolling smoothly: Likely cause: Hair, thread, or debris wrapped around the wheel axles. Corrective action: Turn the suitcase upside down. Use tweezers or a small scissors to cut and remove any tangled material. Spin the wheels to check. Stop if the wheel itself is cracked or wobbling — that indicates a broken bearing. If the wheel is cracked, replace it rather than trying to repair it.

Product Facts

  • The Large Flex: The Large Flex is made with a wraparound expandable zipper that adds 1.75 inches of packing space. That extra zipper track needs periodic cleaning and lubrication to keep the expansion mechanism working smoothly on long trips.

    The Large Flex

    The Large Flex