Quick answer

First, photograph the damage and the packaging immediately. Check if the damage is a manufacturing flaw or shipping damage. If the figure is broken or missing parts, contact the store within 48 hours. For minor paint issues or loose joints, you may be able to fix it yourself.

Step 1: Document Everything

As soon as you open the package and notice damage, take clear photos of the figure from multiple angles, the box, and the shipping packaging. This evidence is crucial whether you plan to return the item or file a shipping claim. Keep all packing materials until you decide on a course of action.

Step 2: Identify the Type of Damage

Not all damage is the same. A broken arm or leg is a clear defect. Paint smudges, small scratches, or slightly misaligned parts are often considered normal variations in mass-produced blind box figures. Check the product listing or packaging for notes about minor imperfections being part of the handmade process. For example, the Kewpish Love Summer Sips Series Magnetic Blind Box Figure explicitly states that minor paint variations and imperfections are normal.

Step 3: Contact the Store or Manufacturer

If the figure is significantly damaged or missing parts, contact the store where you purchased it. Provide your order number, photos, and a description of the issue. Most stores have a return or exchange policy for defective items, but they may not accept returns on opened blind boxes due to their random nature. If the damage occurred during shipping, the store may help you file a claim with the carrier.

Step 4: Consider DIY Repair for Minor Issues

For small paint chips or loose joints, you can often fix the figure yourself with basic hobby tools. Use acrylic paint to touch up paint flaws, and a tiny drop of super glue for loose parts. For stuck joints, a bit of heat from a hairdryer can help loosen them. Always test any repair on an inconspicuous area first. This approach saves time and avoids the hassle of returns, but it may void any warranty.

Damage diagnosis guide

  • Symptom: Broken part (arm, leg, base, accessory) or large crack in the PVC. Likely a genuine defect or shipping damage. Document and contact the store.
  • Symptom: Paint smudge, small scratch, or uneven paint application. Often considered normal variation. Check product listing for notes. DIY repair may be the best option.
  • Symptom: Loose joint or figure won't stand properly. Common issue. Try tightening with a dab of glue or using a figure stand. If it's a known design flaw, contact the store for advice.

Product considerations

  • Kewpish Love Summer Sips Series Magnetic Blind Box Figure - Preorder: Minor paint variations and imperfections are normal and part of the handmade process. Before assuming a figure is defective, check the product notes. What looks like damage may be an accepted characteristic of the production method, meaning a return may not be possible.