Quick Answer

Replacing the pump in your Petmate Fresh Flow fountain takes only a few minutes: remove the filter reservoir, press the new pump into the marked area, and reconnect the AC adapter.

Before You Start: Compatibility Check

The Petmate Deluxe Fresh Flow Replacement Pump fits all Regular and Deluxe Fresh Flow models, but it is not compatible with Petmate's Fresh Flow (original) series. Check the model number on your fountain base before ordering.

The pump kit includes the pump, AC adapter, and cord, but does not include the Flow Lever or On/Off switch. If those parts are worn, you may need to order them separately.

Step-by-Step Pump Replacement

  1. Unplug the fountain and remove the water reservoir: Disconnect the AC adapter from the wall outlet. Lift the water reservoir off the base and set it aside. Empty any remaining water from the base. Common mistake: Forgetting to unplug first can cause electrical shock if water spills.
  2. Pull the filter reservoir straight up to remove it: Grip the filter reservoir (the plastic housing that holds the filter) and pull it upward firmly. It should slide off without tools. Set it aside. Checkpoint: If the filter reservoir is stuck, rock it gently side to side—do not use excessive force.
  3. Press the new pump firmly into the pump area: Locate the marked pump area in the base (usually a recessed square). Align the new pump's outlet with the fountain's outlet hole and press down until it clicks or sits flush. Common mistake: Not pressing firmly enough can cause the pump to vibrate or lose prime. Ensure it is fully seated.
  4. Reattach the filter reservoir and water reservoir: Slide the filter reservoir back onto the pump assembly until it snaps into place. Place the water reservoir on top. Ensure the pump cord is not pinched between parts. Checkpoint: Confirm the filter reservoir is fully locked to avoid water bypassing the filter.
  5. Plug in the fountain and check for leaks: Reconnect the AC adapter to the wall outlet. Fill the water reservoir to the fill line. Turn on the fountain (if equipped with an On/Off switch) and watch for water flow. Check all seals for drips. Common mistake: Running the pump dry can damage it—always fill the reservoir before plugging in.

Products Used in This Guide

  • Petmate Deluxe Fresh Flow Replacement Pump: The Petmate Deluxe Fresh Flow Replacement Pump includes pump, AC adapter, and cord. It does not include the Flow Lever or On/Off switch. Fits all Regular and Deluxe Fresh Flow models. You get everything needed for the pump swap, but verify your fountain model and check the condition of the Flow Lever before ordering.

    Petmate Deluxe Fresh Flow Replacement Pump

    Petmate Deluxe Fresh Flow Replacement Pump

  • Petmate Fresh Flow II Charcoal & Debris Filter: The Petmate Fresh Flow II Charcoal & Debris Filter set includes 2 charcoal filters and 1 debris filter, specifically for Fresh Flow II fountains in medium (110 oz.) and large sizes. Pairing a new pump with fresh filters keeps water cleaner longer and reduces pump strain from debris buildup.

    Petmate Fresh Flow II Charcoal & Debris Filter

    Petmate Fresh Flow II Charcoal & Debris Filter