Quick answer

To return https://procapslabspou.com/products/301654-453538https://procapslabspou.com/products/301606-453539https://procapslabspou.com/products/301367-453540https://procapslabspou.com/products/302253-453541ProCaps Laboratories supplements, start by contacting the store you bought from for a return authorization, then ship the item back in its original packaging within the stated return window. Refunds are typically issued to your original payment method after the return is received and inspected. Keep your order number and tracking receipt handy, because missing paperwork is the most common reason a supplement refund process stalls.

What the return window usually covers

Most supplement return windows run from the delivery date, not the order date, so check the carrier tracking to confirm when your package arrived. If you are close to the deadline, contact support before the window closes and ask them to note your intent to return in writing. That timestamp often protects you even if the physical package arrives a few days later.

  • Count the return window from delivery, not purchase.
  • Open a return request before the deadline if you are unsure.
  • Save the support email or chat transcript as proof of timing.

How to package supplements for return

Supplements are ingested products, so returns are usually accepted only when the container is unopened and the seal is intact. If a product arrived damaged or leaking, photograph the box and the container before you ship it back. Use a padded mailer or the original shipping box and include the packing slip or a note with your order number inside.

  • Keep seals intact unless the item arrived damaged.
  • Photograph damage before returning.
  • Include your order number inside the package.

What can slow down a supplement refund

Refunds move fastest when the returned item matches the order record. Missing order numbers, returns sent without authorization, and packages shipped to the wrong address are the usual culprits. If you used a third-party marketplace, the refund may be handled by that marketplace rather than the brand, so confirm who processes the money-back request before you ship anything.

  • Get a return authorization number first.
  • Confirm whether the seller or marketplace issues the refund.
  • Keep the tracking number until the refund posts.

What to do if your refund is late

If tracking shows the return was delivered but no refund appears after a reasonable processing period, contact support with your order number, tracking number, and return authorization. Ask for a refund reference or case number. If you paid by card, your card issuer can usually help after you have documented the seller contact, but try the store first because most issues resolve at that step.

  • Wait for the stated processing period before escalating.
  • Send one message with all reference numbers.
  • Contact your card issuer only after the store has had a chance to respond.

Return and refund FAQ

Can I return a supplement if I opened it?

Most supplement returns require an unopened container with an intact seal because the product is ingested. If the item arrived damaged, contact support with photos before opening it further. Unopened and sealed is the safest return condition.

How long does a refund take?

Refunds are usually issued after the return is received and inspected. Processing time depends on the seller and your payment method, so check the store's stated timeline before assuming a delay. Track the return and note the delivery date.

Do I need a return authorization number?

Yes, most sellers require you to request a return authorization before shipping. Packages sent without one may be refused or delayed. Get the authorization in writing before you ship.

Who pays return shipping?

Return shipping responsibility depends on the seller and the reason for the return. Damaged or incorrect items are often covered, while change-of-mind returns may not be. Ask about shipping costs before sending the package.

Products most often involved in returns

  • ProCaps Laboratories: Secure Soy Complete Meal Replacement - Coffee is a powdered meal replacement with protein, fiber, and 21 essential vitamins and minerals, sold in a scoop-based format. Powdered products are harder to repackage once opened, so returns usually require an intact seal and the original container.
  • ProCaps Laboratories: Ultimate Whey Protein Isolate - Unflavored provides 10 g of whey protein and BCAAs per 11 g scoop. Because the scoop size is specific, a missing or damaged scoop can complicate a return, so check the container before opening.
  • ProCaps Laboratories: Women's Wellness is a capsule product with vitamin D3, vitamin B12, folate, and calcium listed on the label. Capsule bottles are easier to return unopened than powders, but the safety seal must still be intact for a refund.