Quick answer
The NewView 3 Year Premium Service Contract covers preventive maintenance visits, certification, all parts, labor, and travel, plus software upgrades and a system controller upgrade at the end of the term.
What the contract includes and why it matters
The NewView 3 Year Premium Service Contract is designed to keep your optical profiler running reliably over a three-year period. Unlike basic warranties that only cover breakdowns, this plan includes scheduled preventive maintenance (PM) visits and a certification visit, which help catch small issues before they become costly repairs.
Because all parts, labor, and travel are included, you avoid surprise bills for common wear items or service calls. This makes budgeting for maintenance predictable, especially for labs that rely on the NewView for daily metrology work.
Software upgrades and end-of-contract controller upgrade
Software upgrades are part of the contract, so you can stay current with new features and improvements without separate licensing costs. At the end of the three-year term, a system controller upgrade is performed, which can extend the useful life of your system and keep it compatible with future software.
This end-of-term upgrade is a distinct benefit—it’s not just ongoing maintenance but a planned refresh that helps avoid obsolescence.
Priority scheduling and hardware upgrade discounts
The contract also includes priority scheduling for service visits, which means faster response when you need support. Additionally, you get a discount on hardware upgrades and testing, useful if you plan to expand system capabilities over time.
These extras add value beyond basic coverage, but they are only useful if you actually take advantage of them. If you rarely upgrade hardware, the priority scheduling may be the more tangible benefit.
Frequently asked questions
Does the contract cover preventive maintenance?
Yes, it includes a PM and Certification Visit each coverage year, ensuring your NewView system is checked and calibrated regularly.
Are parts, labor, and travel included?
Yes, all parts, labor, and travel are included, so you won't face separate charges for service visits or replacement components. Check if your system location is within the service area to confirm travel coverage.
What software benefits are included?
Software upgrades are included, plus a system controller upgrade performed at the end of the contract term. Plan for the end-of-term upgrade to maximize system longevity.
Are there any additional perks?
Priority scheduling and a discount on hardware upgrades and testing are included. If you anticipate hardware changes, use the discount to reduce upgrade costs.
Product facts
-
NewView 3 Year Premium Service Contract: The NewView 3 Year Premium Service Contract includes PM and Certification Visit, all parts, labor, and travel, software upgrades, priority scheduling, a discount on hardware upgrades and testing, and a system controller upgrade at the end of the contract. This comprehensive coverage helps you maintain consistent performance and avoid unexpected costs over three years.
NewView 3 Year Premium Service Contract
