Quick Answer

Shipping protection adds a layer of coverage for eligible orders during transit, giving you extra peace of mind if your adult toy package is lost, damaged, or stolen. It's a simple, one-time addition at checkout for the Standard option.

Why Shipping Protection Matters for Adult Toy Orders

Adult toy purchases often come with expectations of privacy and discretion. If a package goes missing or arrives damaged, the hassle of a claim can be more stressful than with other items. Shipping protection helps reduce that stress by covering eligible issues during transit.

It's especially useful for higher-value items or when you're ordering from a busy shipping season when packages are more likely to be delayed or mishandled. The small one-time fee can save you from a full replacement cost if something goes wrong.

What Shipping Protection Does Not Cover

Shipping protection is not a warranty. It does not cover product defects, normal wear and tear, or issues that arise after delivery, such as damage caused by improper storage or use. It only applies to the journey from the store to your door.

Also, it only covers eligible orders, and you need to select it at checkout. If you skip it, you won't have this added layer of protection, so it's a decision you need to make before your order ships.

Shipping Protection: Common Questions Answered

What does shipping protection cover?

It covers eligible issues that happen during transit, such as loss, damage, or theft, for orders from the official store. It's designed to give you added assurance that your package arrives safely. Check your order confirmation to see if you added protection at checkout.

How do I add shipping protection?

Select the Standard shipping protection option at checkout as a one-time addition. It's a simple step that adds coverage for your entire order. Add it before you complete your purchase—you can't add it later.

Is shipping protection worth it for adult toys?

If you're ordering a higher-value item or want extra peace of mind during busy shipping periods, yes. The small fee can save you from the cost of a lost or damaged package. Weigh the cost against the value of your order and your delivery risk.

Does shipping protection affect discreet shipping?

No, shipping protection is about coverage, not packaging. Your order still ships in the same discreet packaging as any other order from the official store. Discreet shipping is standard; protection is an optional add-on.

Shipping Protection at a Glance

  • Shipping Protection: Shipping Protection from Doc Johnson adds a layer of protection for your order during transit and is a simple, one-time addition at checkout for the Standard option. Adding this optional coverage gives you extra peace of mind that your adult toy order is handled with care from the official store to your door.

    Shipping Protection

    Shipping Protection