Quick answer
Route shipping protection is an optional add-on that covers your order if it's lost, broken, or stolen during transit. You add it at checkout for a small fee.
Why consider Route protection?
Standard carrier insurance may not cover every scenario, especially theft or accidental damage. Route fills that gap with a simple claims process and direct reimbursement or replacement.
What Route does not cover
Route protection covers lost, broken, or stolen packages, but it does not cover buyer's remorse, delays that don't result in loss, or items that are incorrectly addressed. Always double-check your shipping address before checkout.
Frequently asked questions about Route shipping protection
How do I add Route protection to my order?
During checkout on Bubble Wrapp Toys, you'll see the option to add Shipping Protection by Route. Check the box and the fee will be added to your total. The fee is based on your order value.
What should I do if my package arrives damaged?
Take clear photos of the damaged item and packaging, then file a claim through Route's website (route.com) or app within a reasonable timeframe. Route will review and typically offer a replacement or refund. Keep all packaging materials until your claim is resolved.
Is Route protection worth it for low-cost items?
For inexpensive single gashapon capsules, the protection fee may be a larger percentage of the item price. Consider the total order value and how hard it would be to replace the item. For high-value or hard-to-find collectibles, Route is often a smart choice. Evaluate the replacement difficulty, not just the item price.
Can I get Route protection after I place my order?
No. Route protection must be added at the time of purchase. You cannot purchase it retroactively for an existing order.
How long does a Route claim take?
Route typically processes claims within a few business days, but complex cases may take longer. You'll receive updates via email or the Route app. Check your spam folder if you don't see a confirmation email.
Product facts
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Shipping Protection by Route: Route provides protection for shipments that are lost, broken, or stolen. Add Route to your cart at checkout to enable protection. Adding Route at checkout costs a small fee (typically $0.70) and gives you peace of mind that your collectible or gashapon order is covered if something goes wrong in transit.
Shipping Protection by Route
