Quick Answer

The Worry-Free Purchase program adds an extra layer of protection to eligible orders at Tracy's Dog, covering issues like damage or loss during shipping so you can shop with confidence.

What the Program Covers and What It Doesn't

The Worry-Free Purchase program is a value-added service by Seel that provides protection for eligible purchases. Coverage details vary by order, so it's important to check the specific protections listed at checkout. Common covered issues include damage or loss during transit, but the program is not a standalone warranty for product defects or wear and tear. For those concerns, Tracy's Dog standard return policy may apply.

Frequently Asked Questions

How do I add Worry-Free Purchase to my order?

During checkout, look for the Seel widget and select the Worry-Free Purchase option for eligible items. The cost is typically a small percentage of your order total. Always check the widget before completing your purchase.

What should I do if my order is damaged or lost?

Visit the Seel Resolution Center to file a claim. You will need your order confirmation email and details about the issue. The process is designed to be straightforward. Keep your confirmation email handy for quick claims.

Is this the same as a standard product warranty?

No. The Worry-Free Purchase program covers shipping-related issues like damage or loss, not product defects or normal wear. For warranty concerns, contact Tracy's Dog directly. Use this for shipping peace of mind, not for product quality issues.

Program Details

  • Worry-Free Purchase: Worry-Free Shopping with Seel. Add extra protection to eligible purchases for peace of mind. Coverage details vary by order. This means you can customize protection per order, but you must review the specific terms at checkout to know exactly what is covered.

    Worry-Free Purchase

    Worry-Free Purchase