Quick answer

If your Nu Sensuelle Remote Control Mini-Plug isn't responding, start by checking the battery and charging status, then re-pair the remote. If it still won't respond, reset the device or contact support.

Why your mini-plug might not respond

The Remote Control Mini-Plug relies on a stable Bluetooth connection between the plug and its remote. Interference, low battery, or a missed pairing step are the most common culprits. Before assuming a defect, work through the diagnosis below—most issues are quick fixes.

Keep in mind that the plug is USB-rechargeable and water-submersible, but the remote itself is not. If the remote gets wet or damaged, it may stop communicating with the plug, and you'll need a replacement.

Diagnose and fix the issue

  • Symptom: Plug doesn't turn on at all: Check if the plug has charge. Connect it to a USB charger and look for a charging indicator. If there's no light, try a different cable or wall adapter. If it still won't charge, the battery may be depleted and need replacement. If the plug still doesn't respond after charging, it's likely a hardware issue—stop and contact support.
  • Symptom: Plug turns on but remote doesn't respond: The remote may need a new battery or may have lost pairing. First, replace the remote's battery (check the battery type in the manual). Then, follow the pairing instructions: turn on the plug, press and hold the remote's power button until the LED flashes, and wait for the connection. If it doesn't pair, move closer and try again. If pairing fails after several attempts, the remote may be faulty—stop and consider a replacement.
  • Symptom: Intermittent connection during use: Bluetooth interference from other devices or being too far away can cause dropouts. Turn off nearby Bluetooth devices, keep the remote within a few feet, and ensure the plug is fully charged. If the problem persists, reset the plug by turning it off and on again. If the connection still drops, the internal Bluetooth module may be failing—stop and contact support.

About the Remote Control Mini-Plug

  • Remote Control Mini-Plug: The plug is USB-rechargeable and water-submersible, with 4 speeds and 11 pulsations controlled by a vibrating remote. Knowing the plug is rechargeable and the remote is separate helps you isolate whether the issue is power or connection.

    Remote Control Mini-Plug

    Remote Control Mini-Plug