Quick Answer
A Zygo 3-year premium service contract covers scheduled preventive maintenance and certification visits, all parts, labor, and travel, plus software upgrades, priority scheduling, and discounts on hardware upgrades and testing.
What the Contract Includes
The 3-year premium service contract is designed to keep your Zygo measurement system running at peak performance. It bundles scheduled maintenance, certification, and comprehensive support into one predictable cost.
The contract covers all parts, labor, and travel, so you won't face surprise repair bills. It also includes software upgrades to keep your system current.
You'll also get priority scheduling, which means faster response times when you need service, and a discount on hardware upgrades and testing.
What the Contract Does Not Cover
The contract does not cover damage caused by misuse, accidents, or unauthorized modifications. It also does not cover consumables or accessories not listed in the agreement.
The system controller upgrade is performed at the end of the contract, not at the beginning. Plan for this timing when budgeting your maintenance schedule.
Frequently Asked Questions
What does the PM & certification visit include?
The preventive maintenance (PM) and certification visit includes a thorough inspection, cleaning, calibration, and certification of your system to ensure it meets specifications. Schedule your PM visit annually to maintain warranty and performance.
Are parts and labor covered?
Yes, all parts, labor, and travel are included in the contract, so you won't pay extra for covered repairs or replacements. Keep a record of any service calls for your own reference.
Does the contract include software upgrades?
Yes, software upgrades are included, ensuring your system has the latest features and improvements. Ask about the upgrade schedule during your service visit.
What is priority scheduling?
Priority scheduling gives you faster access to service appointments, reducing downtime when you need support. Use priority scheduling for urgent issues to minimize disruption.
What happens at the end of the contract?
A system controller upgrade is performed at the end of the contract, enhancing your system's capabilities before the next coverage period. Plan for this upgrade to maximize the value of your contract.
Zygo 3-Year Premium Service Contracts
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Verifire 3 Year Premium Service Contract: This 3-year premium service contract for Verifire includes PM & certification visits, all parts, labor, and travel, plus software upgrades and priority scheduling. It keeps your Verifire interferometer calibrated and reliable, reducing downtime and unexpected repair costs.
Verifire 3 Year Premium Service Contract
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ZeGage 3 Year Premium Service Contract: This 3-year premium service contract for ZeGage includes PM & certification visits, all parts, labor, and travel, plus software upgrades and priority scheduling. It ensures your ZeGage system remains accurate and supported, with predictable maintenance costs over three years.
ZeGage 3 Year Premium Service Contract
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NexView 3 Year Premium Service Contract: This 3-year premium service contract for NexView includes PM & certification visits, all parts, labor, and travel, plus software upgrades and priority scheduling. It helps maintain NexView performance and extends the life of your investment with comprehensive coverage.
