Quick answer

Boody's standard policy offers free returns on eligible items, but you can also pay a small fee upfront to unlock free returns on your entire order for added convenience.

Why choose paid returns over free?

Boody's standard free returns are simple, but they require you to initiate the return and may have specific eligibility windows. The paid option is designed for shoppers who want to skip the hassle and have the return process handled automatically from the start.

What does the paid option cover?

The paid return option is a one-time fee per order that covers return shipping for eligible items. It does not change the return window or product eligibility requirements. It simply adds convenience and peace of mind.

Frequently asked questions

How do I start a return with Boody?

Log into your account, go to your order history, and select the items you want to return. Follow the prompts to generate a return label. If you purchased the paid return option, the label is already covered. Always check your order confirmation to see if you have the paid return option active.

How long do I have to return items?

Boody's standard return window is 30 days from the delivery date. Items must be unworn, unwashed, and have tags attached. The paid option does not extend this window. Mark your calendar to avoid missing the return deadline.

Is the paid return option refundable?

The paid return option fee is non-refundable, even if you don't use it. It covers the return shipping cost for your order, not the purchase price of the items. Consider it an insurance-like fee for convenience, not a refundable deposit.

When should I choose the paid return option?

Choose it when you're trying multiple sizes or styles, or if you're unsure about the fit. It's also useful for gift orders where the recipient might need to exchange. For single-item purchases you're confident about, the standard free return is sufficient.

Product facts