Quick Answer
If your scooter arrives damaged, document the damage immediately, contact Micro Kickboard customer service within 48 hours, and use the Order Adjustment option to start the resolution process.
Why Acting Fast Matters
Most carriers and retailers have strict time windows for reporting damage. Waiting too long can make it harder to file a claim or get a replacement. Micro Kickboard's Order Adjustment process is designed to handle issues like this, but it works best when you report the problem promptly.
Keep your order number and photos ready before you reach out. This helps customer service verify your purchase and speed up the resolution.
Diagnosis: What to Do When Your Scooter Arrives Damaged
- Symptom: Your scooter arrives with visible damage such as dents, scratches, or broken parts. Take clear photos of the damage and the packaging before you move anything.
- Likely Cause: Rough handling during shipping or a manufacturing defect that slipped through quality control. Check if the outer box shows signs of impact—this helps when filing a carrier claim.
- Corrective Action: Contact Micro Kickboard customer service within 48 hours of delivery. Provide your order number, photos, and a description of the damage. They will guide you on using the Order Adjustment option to process a replacement or return. Keep all communication in writing for your records.
- Stop or Choose Another Option: If the damage is minor and doesn't affect performance, you may decide to keep the scooter. If the damage is severe or the scooter is unsafe, do not attempt to fix it yourself—ask for a replacement or refund. If you're unsure, customer service can help you decide the best next step.
Product Fact
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Order Adjustment: This item is an order adjustment entry from Micro Kickboard, intended for use in connection with an existing order rather than as a standalone product. You'll need to have an existing order to use this option, so it's not for new purchases—only for fixing issues with what you already received.
Order Adjustment
