Damaged tokidoki Blind Box Figure? Fix or Replace It

If your tokidoki blind box figure arrives damaged, you have options. This guide walks you through assessing the damage, contacting customer service, and deciding whether to repair or replace.

Publishing teamXI LANGS Editorial

PublishedOct 18, 2026

Page updatedOct 18, 2026

Reading time3 minutes

Damaged tokidoki Blind Box Figure? Fix or Replace It

Quick answer

First, check if the damage is cosmetic or structural. For minor paint chips or loose parts, a careful DIY repair often works. For broken pieces or missing components, contact tokidoki customer service within 30 days of purchase with your order number and photos. They may offer a replacement if the item is still in stock.

Step 1: Inspect the Damage

When you open a blind box and find a damaged figure, resist the urge to toss the packaging. The box and foil wrapper often contain the series name and other details that tokidoki customer service may need. Lay the figure on a flat surface and examine it in good light. Look for paint transfer, scratches, cracks, missing pieces, or parts that don't fit together properly.

Step 2: Decide Between Repair and Replacement

Not every flaw requires a return. Small paint flecks or a slightly wobbly horn can often be fixed at home with a tiny dab of super glue or a matching acrylic paint. If the figure has a structural crack, a broken limb, or a missing accessory, a replacement is usually the better route. Remember that tokidoki figures are collectible art, not toys, so minor variations in paint or assembly are normal and not considered defects.

Step 3: Contact Customer Service

If you decide the damage is beyond a simple fix, reach out to tokidoki customer service through their website. Include your order number, a clear photo of the defect, and a photo of the entire figure. Be specific about what's wrong. Customer service typically responds within a few business days. If the figure is from a limited edition series, like the Unicorno Series 12 - Bambu BB (Limited Edition), a replacement may not be available, so act quickly.

Diagnosis: Is Your Figure Worth Repairing?

Symptom: Small paint chip or scuff on a non-visible area Likely cosmetic only. A touch-up with acrylic paint or a gentle wipe with a damp cloth may fix it. No need to contact customer service.
Symptom: Loose part (e.g., horn, wing, or tail) that fell off but is not broken A tiny drop of super glue or model cement can reattach it. Let it dry fully before handling. If the part is missing, move to replacement.
Symptom: Crack in the figure body or a broken limb Structural damage is hard to repair invisibly. Contact customer service for a replacement. If the series is sold out, you may need to accept the figure as-is or seek a refund.

Figures mentioned in this guide

Unicorno Series 12 - Bambu BB (Limited Edition): Limited edition Stellina BB from Unicorno Series 11. Interactive blind box: close Bambu’s box and press horn to reveal mini Unicorno. Stands approximately 2.5 inches high. Recommended for ages 8+. Warning: choking hazard, small parts. Not for children under 3 years. This is not a toy. Because this is a limited edition, replacement stock is very limited. If yours arrives damaged, contact customer service immediately. DIY repair may be your only option if replacements are sold out.
Unicorno After Dark Masquerade Blind Box: Masquerade Unicorno Blind Box. Each blind box contains one character sealed in a silver foil. List price is for one character only. Since each box is random, you cannot request a specific character replacement. Customer service may offer a replacement blind box if the figure is defective, but you'll get a random character.